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U.S. Citizen Services

American Citizen Services (ACS)

The Consular Section’s American Citizen Services Unit (ACS) welcomes you to Chile and reminds you that serving the interests of U.S. citizens is our top priority.  We urge you to sign up with the Smart Traveler Enrollment Program (STEP).   Please see the left sidebar for information and to learn more about our services.

The American Citizen Services Section does not handle visa inquires that U.S. citizens may have regarding non-U.S. citzen relatives or friends.

For nonimmigrant visa questions, please contact

For immigrant visa questions, email

Appointment System 

ACS services are by appointment only except in case of an emergency.

If you arrive at the consulate for any non-emergency passport service without an appointment, you will be asked to return after securing an appointment. Thank you for your cooperation with this policy, which will ensure that services are offered in a more efficient manner, with shorter wait times.  Please note that failure to renew a passport in a timely manner prior to your travel is not an emergency service, and you will need an appointment to receive a new passport. 

Please schedule your appointment online.

U.S./Chilean Holiday Schedule

We are closed on U.S. and Chilean holidays.

Contact Information

American Citizen Services
Consular Section
U.S. Embassy
Avenida Andrés Bello 2800
Las Condes, Santiago, Chile

Switchboard: [56] (2) 2330-3000
Fax: [56] (2) 2330-3710

Recorded information is available 24 hours: [56] (2) 2330-3000.

After-hours and emergency contact information.


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  • Avenida Andrés Bello 2800
    Las Condes, Santiago
    Zip Code: 7550006

    Telephone: (56-2) 2330-3000
    FAX: (56-2) 2330-3710

    Closest Metro station: Tobalaba