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Welfare & Whereabouts of a U.S. Citizen

One of the ACS Unit’s most important functions is the protection of U.S. citizens, determine the welfare and whereabouts of a U.S. citizen traveling or residing in Chile and, provide assistance to U.S. citizens encountering difficulties during their travels outside of the United States.

Among the welfare and whereabouts services, the ACS Unit can help you locate a U.S. citizen family member traveling or residing in Chile under the following circumstances:

  1. Lost touch with the concerned party in the United States.
  2. The traveler did not return to the United States on the scheduled date and has not had any contact with the concerned party, other family member or friends since that date.
  3. Missing person.
  4. To relay emergency family messages from a party in the United States.
  5. Obtain general welfare information of the U.S. citizen abroad, subject to the Privacy Act.

If you need assistance from the ACS Unit in one the circumstances described above, we ask that you contact us at  and provide as much information as possible to help us locate your family member in Chile:

  1. Full name, gender, and date/place of birth of the subject of the search.
  2. U.S. passport number.
  3. Travel itinerary.
  4. Name of traveling companions.
  5. Name of any family, friend or acquaintance in Chile.
  6. Date, place and mode of the last contact.
  7. Airline used for travel.
  8. Any piece of information mentioned by your family member in preparation to travel to Chile, such as places of interests, purpose of visit, etc.
  9. Indicate if this a repetitive pattern or similar event has happened in the past.
  10. The reason for your concern.
  11. Your full name, relationship to the missing subject, your contact information, including address, work/home/cell phone numbers and e-mail.

Upon receipt of your request the ACS Unit will endeavor to locate your family member and coordinate efforts with the Chilean local authorities, if needed.  Please be aware that the search to locate your family member may take several days or more depending on the circumstances of the case.

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